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Your Japan Trip
Terms & Conditions
General conditions
1- Legal regulation applicable to the package travel contract and acceptance of the General Conditions
These General Conditions are subject to the provisions of law 23/2018, of December 21, on package travel on General Contracting Conditions.
These General Conditions are incorporated, signed by the contracting parties, to all combined travel contracts whose objective is the programs/offer contained on the website and bind the parties, with the particular conditions that are agreed in the contract or that appear in the travel documentation provided simultaneously with the signing of the contract.
2-Organization
The technical organization of these trips is carried out under the registered trademark as Your Japan Trip.
3- Price
3.1. Consulting and customization service
To ensure the best possible advice and service to all our clients, Your Japan Trip may request payment in advance for the advice and itinerary customization services in those cases in which the client's request requires investing more time than usual for the preparation of the trip, or included factors that generate greater difficulty when planning and personalizing the trip. This amount will not be refundable, although it will be deducted from the final price of the trip to be paid.
3.2. The price of the Package Trip normally includes
Round trip flight.
Accommodation and food, according to contract.
Transportation within the country through JR Pass or other passes, according to contracted services
Help during the trip
Any other service that is clearly in your contract.
3.3. Prices' check
Once the contract is signed and the reservations are issued, the price will not change since the services will already be contracted and/or reserved at the price that appears in the contract.
The price may change while the trip is being quoted, at the time of giving the quote and until reservations are issued after receiving the first payment. If the change is large, you can cancel the trip free of charge or accept the change.
3.4. Special offers
If you choose a special offer, only the services detailed in the offer are included.
3.5. Exclusions
3.5.1. The price of the Package Trip does not include:
Visas (not necessary for Japan if you are a Spanish resident), vaccination certificates, special meals and drinks, additional hotel services.
Tourist taxes imposed in some hotels that will depend on the price per night of the hotel.
Optional excursions or visits. These costs may vary.
Anything not specified in the contract and budget brochure
4. Payment method. Registrations and refunds
If the trip is in more than 90 days, you can pay 50-60% of the cost and the rest 60 days before the trip. If the trip is in less than 90 days, you must pay the full price. If you do not pay on time, we will consider that you have canceled the trip.
If we are unable to provide a service you have paid for, we will inform you and refund your money.
If you decide not to use any service, the money cannot be returned.
5. Withdrawal of the consumer, Transfers and Cancellations of the trip due to the number of registered people not reaching the minimum expected.
At any time, the user or consumer may withdraw from the requested or contracted services, having the right to a refund of the amounts they have paid, whether it is the total price or the advance payment provided for in the applicable section, which must compensate the agency for the concepts indicated below:
to. In the case of individual services: the entire management costs, plus cancellation costs, if the latter had occurred.
b. In the case of combined trips and unless the withdrawal occurs due to force majeure:
- Management fees plus cancellation fees, if any.
If you do not show up at the scheduled departure time, you will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties.
In the event that any of the contracted and canceled services were subject to special economic contracting conditions, such as aircraft charter, ship, special rates, etc., the cancellation costs due to withdrawal will be established in accordance with the conditions agreed upon by both parties.
6. Changes
The Travel Agency undertakes to provide the contracted services. If there are significant changes before departure, including the price, the client will be informed.
a) If essential changes are made, the customer can cancel without penalty or accept the modifications with price variations. You must communicate your decision within three days, otherwise, cancellation is assumed without penalty.
b) If the client cancels due to changes or if the Agency cancels the trip for reasons beyond the control of the client, the client is entitled to a full refund or a trip of equivalent or higher quality. If the new trip is of inferior quality, the difference will be refunded.
c) The Agency is responsible for compensating the client for breach of contract, varying the compensation between 5 and 25% depending on how close to the departure date the breach occurs.
d) There will be no obligation to compensate if the cancellation is due to an insufficient number of registrants or force majeure.
e) If after departure, the Agency cannot provide a significant part of the services, it must offer appropriate solutions at no additional cost. If the client accepts the solutions, there will be no compensation.
f) If the solutions are not viable or the client does not accept them, the Agency must provide an equivalent means of transportation to return to the departure point, plus the corresponding compensation.
g) In the event of a claim, the Agency must seek appropriate solutions.
h) The Agency is not responsible for expenses not included in the travel contract.
i) If the transfers included in the offer are not fulfilled for reasons beyond the control of the Organizer, the cost of the alternative transportation used by the client will be refunded, upon presentation of the corresponding invoice."
7. Obligation of the consumer to report any non-compliance in the execution of the contract.
The consumer is obliged to report any non-compliance in the execution of the contract - preferably <on site> or, otherwise, as soon as possible - in writing or in any other way in which it is recorded, to the organizer or the retailer and, where appropriate, to the provider of the service in question. In the event that the solutions arbitrated by the Agency - Organizer or Retailer - are not satisfactory for the consumer, the consumer will have a period of one month to complain to the Retail Agency or the organizer, always through the latter. The retail agency or the Organizer will have forty-five calendar days to respond to the claim raised by the consumer, a period that will begin to run from the day following the filing of the claim with the Retail Agency.
8. Prescription of actions
Notwithstanding the provisions of the applicable section, the limitation period for actions derived from the rights recognized in Law 23/2018, of December, regulating Package Travel, will be two years, as established in said Law.
9. Responsibility
9.1 General
The Organizing Travel Agency and the Retailer are responsible to the client for compliance with the travel contract. Both will be liable for damages caused by non-execution or poor execution of the contract. However, your liability will cease when:
1. Problems are referred directly by the client.
2. The problems are caused by an unpredictable or insurmountable third party. In these cases, non-corporeal damages must be proven by the client. The Agency will not cover expenses caused by force majeure. In the event of an accident in transportation contracted by the Agency, the client must make a claim to the transport entity to activate the insurance.
3. The problems are due to force majeure, that is, abnormal and unforeseen circumstances beyond the control of the Organizer or Retailer.
4. The problems are a consequence of an event that, despite due diligence, could not be foreseen or overcome.
Even in situations of exemption from liability (points 2, 3 and 4), the Organizer and Retailer must assist the customer in difficulty.
9.2 Limits on compensation for damages
Regarding the limit of compensation for damages resulting from non-compliance with the poor execution of the services included in the package trip, the provisions of the International Conventions on the matter will apply.
10. Delimitation of package travel services
10.1 Air travel. Airport service
For air travel, the service at the airport will be carried out a minimum of an hour and a half before the official departure time, and in any case the specific recommendations indicated in the documentation of individual services will be strictly followed. It is recommended that the client reconfirm flight departure times forty-eight hours in advance.
10.2 Hotels
10.2.1 General
The quality and services of hotels are determined by their official category in their country. There are single, double, triple and quadruple rooms.
Rooms are usually available from 3pm on the day of arrival and must be vacated before 12pm on the day of departure. If you are not going to arrive at that time, it is advisable to inform the Agency or the hotel to avoid problems.
Check the possibility of bringing animals when booking, as they are usually not admitted. If they are admitted, it must be stated in the contract. The accommodation service considers that the room is available during the night, regardless of whether the check-in time is later than expected.
10.2.2 Supplementary Services
When users request supplementary services (for example a sea view room, etc.) that cannot be definitively confirmed by the Organizing Agency, the user may choose to definitively desist from the supplementary service or maintain their request while waiting for such services. can finally be lent to you.
In the event that the parties have agreed on the prior payment of the price of the supplementary services that ultimately cannot be provided, the amount paid will be refunded by the Retail Agency immediately upon withdrawal of the service by the consumer or upon return from the trip. depending on whether the user has opted to withdraw from the provision of the requested supplementary service or has maintained the request.
10.3 Apartments
When making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of people who will occupy the apartment, without omitting children, regardless of their age.
Please note that the apartment management may legally refuse to admit the entry of undeclared persons, and there will be no grounds for any claim for this reason.
In some cases there is the possibility of enabling extra bed/s or cribs, which must be requested by the clients before the contract is finalized, and which, unless expressly mentioned otherwise, will not be in the published price of the apartment.
10.4 Special economic conditions for children
Given the diversity of the treatment of children, depending on their age, the service provider and the date of the trip, it is recommended to always consult the scope of the special conditions that exist and that at each moment they will be the subject of specific and detailed information and will be will be included in the contract or in the travel documentation delivered at the time of signing. In general, regarding accommodation, they will be applied whenever the child shares a room with two adults.
Regarding stays of minors abroad, the information provided punctually for each case or in the travel documentation delivered when subscribing will apply.
11. Passports, visas and documentation
All travelers, including children, must have their documentation (passport or ID) in order according to the laws of the country they are visiting. It is the travelers' responsibility to obtain visas, passports, vaccination certificates, etc. necessary. If a visa is rejected by any Authority for reasons particular to the user or entry to a country is denied for not meeting the necessary requirements, the Organizing Agency assumes no responsibility and any expenses incurred will be covered by the consumer.
All users, and especially those with nationality other than Spanish, are reminded that they must ensure they comply with all visa requirements before starting their trip. Minors under 18 years of age must have official written permission authorized by their parents or guardians.
As for luggage, it is transported at the user's expense and risk, regardless of where it is located in the vehicle. Users are recommended to be present during luggage loading and unloading. In the case of air, rail, sea or river transport, the conditions of the transport companies govern, with the ticket being the binding document. If the luggage is damaged or lost, the consumer must immediately file a claim with the Transport Company.
12. Information that the Retail Agency must provide to the consumer
The consumer is informed that at the time of Normalization of the contract they must receive from the Retail Agency the pertinent information on the specific documentation necessary for the chosen trip, as well as advice on the optional subscription of an insurance that covers cancellation costs and / or assistance insurance that covers distribution costs in the event of an accident, illness or death: and information on the probable risks involved in the destination and the contracted trip, in compliance with the General Law for the Defense of Consumers and Users.
